Response back to the BC Government.
Rick Kaselj
-----Original Message-----
From: Rick Kaselj
Sent: September 17, 2007 8:41 AM
RE: Response to Superior Energy Scam Email ref# 33994
Thank you very much for reading my letter and I am glad it was able to
assist in better serving the public.
All the best.
---------------------------------------------------
Rick Kaselj - rkaselj@HealingThroughMovement.com
Healing Through Movement - www.HealingThroughMovement.com
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Wednesday, November 7, 2007
The BC Government Takes Action!
With all the complaints to the BC Government on Gas Marketers, the BC Government has taken action to protect BC Consumers.
Excellent job, BC Government.
This is an example on how voicing your concerns can lead to change.
Rick Kaselj
----Original Message-----
Sent: September 14, 2007 2:03 PM
Subject: Response to Superior Energy Scam Email ref# 33994
Mr. Rick Kaselj
Dear Mr. Kaselj:
I am responding to your email of June 11, 2007 regarding Superior Energy. My apologies for the delay in this response.
Due to instances like that identified in your email, changes and improvements have been made to the British Columbia Utilities Commission's (BCUC) Code of Conduct for Gas Marketers.
Effective July 5, 2007, the BCUC amended the Code of Conduct for Gas Marketers to require a mandatory recorded third party call verification process be implemented. That call must cover topics outlined by the BCUC such as:
· explaining the program;
· informing customers of their option to cancel;
· outlining the details of the contract; and
· indicating that a letter will be issued by Terasen within 3
business days.
The third party verification also gives the consumer a chance to reconsider and better understand the gas options available thus offering them a greater degree of consumer protection.
Thank you again for writing with your concerns and the action you took to help natural gas consumers here in British Columbia.
Sincerely,
Assistant Deputy Minister
Oil and Gas Division
Ministry of Energy, Mines and Petroleum Resources
Excellent job, BC Government.
This is an example on how voicing your concerns can lead to change.
Rick Kaselj
----Original Message-----
Sent: September 14, 2007 2:03 PM
Subject: Response to Superior Energy Scam Email ref# 33994
Mr. Rick Kaselj
Dear Mr. Kaselj:
I am responding to your email of June 11, 2007 regarding Superior Energy. My apologies for the delay in this response.
Due to instances like that identified in your email, changes and improvements have been made to the British Columbia Utilities Commission's (BCUC) Code of Conduct for Gas Marketers.
Effective July 5, 2007, the BCUC amended the Code of Conduct for Gas Marketers to require a mandatory recorded third party call verification process be implemented. That call must cover topics outlined by the BCUC such as:
· explaining the program;
· informing customers of their option to cancel;
· outlining the details of the contract; and
· indicating that a letter will be issued by Terasen within 3
business days.
The third party verification also gives the consumer a chance to reconsider and better understand the gas options available thus offering them a greater degree of consumer protection.
Thank you again for writing with your concerns and the action you took to help natural gas consumers here in British Columbia.
Sincerely,
Assistant Deputy Minister
Oil and Gas Division
Ministry of Energy, Mines and Petroleum Resources
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